Unlike other providers who claim to offer an uptime guarantee, we offer a true uptime guarantee policy with compensation for failure. While most hosting companies have vague to no information on monitoring information, calculation on their uptime statistics, and possible compensation, we spell out our responsibilities for our clients with respect to uptime.

Our average uptime since July 1, 2001 on all web servers, routers, and switches, is over 99.847% according to our monitoring software. With our 99.5% guaranteed uptime month after month, your web site will at most be unavailable 3 hours and 36 minutes. Our clients understand that a 0.5% margin for error and network upgrades is quite reasonable. Why the 3 hours and 36 minutes of down time. Most all computers systems will need to be rebooted at some time. Taking that into consideration with the occasional network glitch. If we have to reboot your server, we try to schedule it during the slowest times of the day, generally around 2 a.m. EST.

A guarantee is only as good as the issuer. Some providers guarantee the uptime, but offer no compensation for failure. Because we can stand behind our guarantee, we provide our clients with no charge for the month in which we fail to meet our 99.5% uptime guarantee. Simply put, if a client hosted on one of our virtual servers registers less than 99.5% for the month (first of the month to the first of the following month), then at the end of the month the client will receive 1 month of full credit for their service.

Unlike other providers who claim to offer an uptime guarantee, we offer a true uptime guarantee policy with compensation for failure. While most hosting companies have vague to no information on monitoring information, calculation on their uptime statistics, and possible compensation, we spell out our responsibilities for our clients with respect to uptime.

Let's talk compensation

A guarantee is only as good as the issuer. Some providers guarantee the uptime, but offer no compensation for failure. Because we can stand behind our guarantee, we provide our clients with no charge for the month in which we fail to meet our 99.5% uptime guarantee. Simply put, if a client hosted on one of our virtual servers registers less than 99.5% for the month, then at the end of the month the client will receive 1 month of full credit for their service.

"Guarantee's don't mean that downtime doesn't happen.
Guarantee's mean you'll be compensated if it does.